FAQ

FAQ

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How do I apply tooLash®?

Using the brush provided, apply a thin line of tooLash® to the base of the top and bottom eyelashes once a day, preferably in the evening. Start from the inner corner of the eye and proceed outward, just as if you were applying an eyeliner.

When applying tooLash® to the rims of eyelashes, take special care to avoid direct contact with the eye. The eye must be completely clean, without makeup and / or creams on the affected area. Wait until the product has completely dried (7/8 minutes) before applying further cosmetics.

How often should I apply tooLash®?

tooLash® is normally applied once a day, preferably in the evening before going to bed. However, it can also be applied twice a day when eyelashes have been damaged by pharmacological treatments like chemotherapy. In such cases, the treatment can be applied in the the morning and in the evening.

How long does it take to see an improvement in the appearance of eyelashes?

Our efficacy tests have shown an improvement in eyelashes in just 3-4 weeks. However, there are noticeable improvements in the appearance of eyelashes even after the first 15 days of use. Nevertheless, continued daily use is recommended for up to 8 weeks in order to obtain even better results.

Is it normal to feel a tingling sensation on the eyelash area when I apply tooLash®?

Some users reported having felt a slight tingling at the time of application. This may occur in some cases but it should generally improve within a few minutes, and it should decrease as you use the product. If the tingling persists or is accompanied by redness and / or irritation, discontinue use and consult a doctor.

Can I use tooLash® on my eyebrows?

No. tooLash® is designed and formulated specifically to help improve the appearance of eyelashes. For eyebrows, we recommend our tooBrow® regenerating gel, which is specifically designed for fragile and sparse eyebrows.

What happens if I forget to apply tooLash® in the evening?

if you forget one evening skip the application and apply the next morning or evening. Remember that constant cosmetic treatment is the key to performance and quick results.

How long does a pack of tooLash® last?

If applied following the instructions, a 4ml pack of tooLash®  should last about 3 months.

However, if applications are made only to the upper lashes, the product will last longer than if applied to both the upper and lower lashes.

What happens if I stop using tooLash®?

Once your eyelashes have achieved the desired appearance, we recommend continuing to use tooLash® two / three times a week so as to maintain results over time. tooLash® will continue to nourish and strengthen lashes and make them healthier, long and beautiful.

Can I use tooLash® if I wear contact lenses?

Yes. tooLash® is ophthalmologically tested and is safe and non-irritating, making it ideal for contact lens wearers as well.

Can I apply makeup on tooLash®?

Yes. After applying tooLash®, wait until the product has been completely absorbed (about 7/8 minutes) before applying makeup; this is to avoid unwanted effects and to ensure better results.

Can I use tooLash® on dyed eyelashes?

Yes. tooLash® can also be used on dyed eyelashes without compromising their color.

I have noticed that my lashes look darker after using tooLash® is that possible?

The serum formulation is transparent. However, thanks to the interaction that occurs with the hair bulbs, it is possible that lashes appear thicker and more defined – and therefore darker.

Is it safe to use tooLash® so close to the eyes?

Yes. tooLash® has been ophthalmologically tested and is safe and non-irritating. However, as with any other cosmetics, some users may be allergic to one or more ingredients contained in the formulation. If an allergic reaction is suspected, discontinue use immediately and consult your doctor.

What should I do if I accidentally get tooLash® in my eyes?

tooLash® is for external use only and any direct contact with the eyes should be avoided. In case of direct contact with the eyes, rinse the eye with plenty of cold water and the irritation should lessen. If irritation persists, consult a doctor immediately.

Can I use tooLash® during pregnancy or while breastfeeding?

We suggest you consult your doctor about such use.

Can I use tooLash® on eyelash extensions?

Yes. tooLash® is a wonderful blend of active, nourishing and regenerating ingredients that can even be used on eyelash extensions.

Is tooLash® also suitable for men?

Yes. The product is unisex and, thanks to its transparent formula, it can also be ideal for men.
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